The bare-bones definition of an answering service is a company that live answers your phone calls for a pre-determined price. However, today’s answering services do much more than simply answer your phone calls. In fact, the answering services of today provide all of these additional services 24 hours a day in order to provide the best quality of life to their customers! You might not immediately assume that you need a 24 7 live answering service, but here are some things to consider when hiring an answering service and choosing between a company that is 24/7 and one that is not.
A 24 7 Live Answering Service is an Insurance Policy
Sure, you may not pick up a majority of your new business between closing time and when you reopen in the morning, but any new business that you can capture overnight is simply icing on the cake! Not only can a 24 7 live answering service help you pick up new business, it also frees you from the shackles of your phone, allowing you some personal time after you leave the office while your answering service handles the calls that you can attend to when you return to work the following day!
Give Your Customers Immediate Assistance
Ring Savvy’s 24 7 live answering service can answer callers’ questions, schedule appointments, perform new customer intake, and simply take messages so that your customers do not have to become frustrated by leaving a voicemail and waiting to hear back. Instead, they get to speak with a live representative of your firm with whom they are confident that their message is being taken care of properly. Your existing customers will thank you and appreciate your high quality of service, and new customers will never know that your virtual receptionists are not in your office, and will be impressed with the professionalism of your new customer processes!