HVAC companies need an answering service for a lot of reasons. For starters, HVAC companies usually advertise their services online, on the radio, with signs, and through other mediums in order to obtain new customers. Spending money on advertising is a great way to earn new business, but if you do not answer the phone call when these potential customers reach out to you, they will likely hang up on your voicemail and look for help elsewhere, thus wasting your advertising dollars and costing you the opportunity to have earned new business!
New Callers Have Emergencies
When someone is calling an HVAC company, they are usually having an emergency type situation. This can be a broken furnace or AC unit which can have serious implications for either a business or a household. Broken furnaces can cause frozen pipes to burst, which can have dire consequences. AC units that break can drive customers away from businesses and can be unbearable during hot summers for households. When potential customers call about these types of issues, they want help sooner rather than later, and especially do not want to wait around for you to check your voicemail – which is why they will not leave a message on your voicemail. When a caller speaks to a live representative of your business right away, he/she will be more likely to hire your company because they know you are a responsive service!
Your Efficiency Will Increase
Rather than waiting around and checking your voicemail for new business, you will receive live information on new callers and existing customers that both need your help, so that you can get back to them right away, and you have all of their information at hand. You know exactly what type of issue is happening at a specific location, so that you or a member of your staff can get on the road and fix the problem promptly, thus increasing the chance you will have a repeat customer in the future!