Who Needs a 24 Hour Call Answering Service?
Call answering services are now being offered around the clock. This is an extremely important feature that can help to offer more aid to your customers. Around 45% of consumers have claimed that they would abandon a transaction online if they didn’t receive the proper assistance or their concerns were not answered and handled in the right manner.
Apart from improving the quality of their customer service, a 24 hour call answering service can benefit various businesses, particularly those that fall within these categories
Help and Rescue, and Emergency NGO’s
Most help and rescue NGO’s offer their services to the local community and make sure their numbers are accessible at all times. With a 24 hour call answering service, they can ensure that anyone who wants to reach out to them can do so with ease. Often, in emergency situations, it is necessary to get through immediately, regardless of the time. Having an answering service can literally help save lives. Moreover, if your business focuses on giving help, why not amplify its reach by providing help around the clock?
The best part about online businesses is that they are accessible around the clock. For many people, the only time they get to shop is after work or when they are bored and browsing online. If the online business is offering its services on a global level, they have to make allowances for different time zones as well. Owing to this factor, having a 24 hour answering service can be extremely beneficial, allowing you to retain the customer as well as ensure that the sale goes through without any problems.
Medical Offices – Doctors and Dentists
Medical offices, doctors in particular, can expect to get calls around the clock. Accidents don’t stay confined to a few hours per day and owing to emergencies, having a 24 hour call answering service can be a good option. Even with a receptionist, a doctor’s office can be a mix of activities and even the receptionist at times, may not have enough time or attention available to give to the phone. To avoid missing calls and to have the appointments of various patients handled and scheduled in time, having an answering service can be beneficial for your office.
A small business, particularly one that is offering retail services, can benefit from having a 24 hour online answering service as it will match with their online website as well. For various businesses, this can give them a competitive edge and make their services stand out from the competition since not everyone offers their services on a 24/7 basis. The touch of professionalism that one can add to their business with the help of an answering service is the reason why various small businesses opt to get them in the first place.
If you are looking for a good answering service, give Ring Savvy a try. With services that are meant to cater specifically to your business needs, Ring Savvy offers various different options at affordable prices.
linkedin: Ring Savvy, Inc.