Answering Service Experts – How to Set Up Call Forwarding
Call forwarding allows you to forward your office calls to another number, either your home, personal cell phone, or even to an answering service or virtual receptionist. Call forwarding can be automatically set up to forward calls if you don’t answer within a few rings or if it goes to voicemail. Call forwarding is included with many different phone plans, and is one of the many features that is included when you hire an answering service such as Ring Savvy. Here is a step-by-step process on how to set up call forwarding so that a virtual receptionist can handle all of your inbound calls.
Selecting the Phone Numbers to Forward Calls From
If you have multiple numbers for your business, or receive incoming calls on your home or personal cell phone numbers, you’ll first need to select the number that you want forwarded. Through virtual answering services, you can select if you would like to forward all calls, forward calls only when your line is busy, or send calls to voicemail. If you choose to forward calls only when your line is busy with other clients or if you are not able to answer the phone, the call can then be set up to forward to your team of virtual receptionists. Fortunately, you’ll still be able to make outbound calls when you have call forwarding activated.
Things to Keep in Mind When Setting Up Call Forwarding
There are a few things you should keep in mind once you have set up call forwarding. There likely won’t be any cost for setting up call forwarding through your service provider. However, there may be a cost per minute charge for actually using the service. This will depend on your service provider, and you should contact them to find out the exact cost per minute call forwarding will cost. You will also need to provide the number that you are forwarding your calls to. When you hire an answering service, you need to make sure they are located within your local calling area.
Also keep in mind that if you are forwarding calls to your mobile phone, it may not ring unless you turn on the call forwarding feature. You will also likely not be able to forward text our picture messages unless you specifically want this feature turned on. You should also remember that airtime or international rates may apply to forwarded calls, even if the calls are being sent to a landline phone in an office of an answering service, so make sure that you contact your service provider to make sure that you are not billed for this when out of your area of business.
Call forwarding can be a very beneficial service to you. It ensures that you won’t be putting new customers on hold and won’t lose business due to new customers hanging up. It will also allow an answering service like Ring Savvy to do what they do best—capture new business for you and maintain the satisfaction of your current customers and clients.
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