Let’s Evaluate if You Need a Business Answering Service
Answering services are appearing as the perfect solution for many businesses. However, while you might want to provide excellent customer services to your consumers, you have to keep in mind that there are certain businesses that benefit more from getting an answering service.
For certain businesses, an answering service may not even be necessary since they usually don’t have to handle a lot of phone traffic. If you are still on the fence about getting an answering service, take the time to consider the following:
How Much Traffic Are You Experiencing?
Answering services are only necessary if you are missing out the calls. A missed call is a lost sale or a lost possible customer. Few are ever interested enough to leave their contact details on the answering machine, so you’re left with a small loss at the end of the day.
If these small losses are adding up, you might be experiencing a lot of loss. For example: If you are missing 6 to 7 calls per day, by the end of the week, you will have missed 42 calls and by the end of the month you have missed 168 calls. That’s a lot of lost sales and disgruntled customers. With an answering service you can turn this number around by ensuring that all calls are affectively handled and dealt with.
How Much Time Do You Need For Other Items?
Calls are not the only concern of a business and there are other things that one must attend to. However, how effectively are you managing to handle your calls as well as manage everything else? Do you constantly have to put something aside because the phone disturbed you? Do you think you put off doing something until office hours finish so that you won’t feel bad about missing a call?
If your phone has started to become the center of all operations, you need to get your hands on an answering service. Let them deal with the calls while you go about your day. Even if you want to go out for a quick bite to eat, you won’t feel bad about it since you know someone will be there to answer the phone.
How Well Are Your Calls and Messages Being Handled?
If you have a secretary handling your calls and messages, you need to consider how well they are handling them. At the end of the day, everyone wants to know about all the calls they missed, all the messages they got in order for them to plan the next day accordingly. Moreover, some messages are rather urgent and often times, they need to be dealt with straight away.
However, if you are not getting these messages properly or these memos are getting lost or misplaced with ease, you need to consider getting an answering service. Not only will an answering service ensure you get the messages on the agreed upon time every day, they will also contain a backup for your records so that there are no misunderstandings or confusions.
linkedin: Ring Savvy, Inc.