The virtual phone answering world has never carried the best reputation. The industry tends to be a mixed bag when it comes to performance, and the really bad virtual receptionist services often emotionally scar people to the point where they are afraid to try another one. If you’re in this boat, we ask that you take just a few minutes to learn more about what a quality virtual receptionist service like Ring Savvy can provide. Below, we’ll break down five of the biggest misconceptions that exist about Ring Savvy, and how our customer experience differs from what you might be used to.
Misconception #1- The Receptionist Performance Will Be Subpar
For many of our competitors, telling you about their receptionist team members is a difficult process. This is usually because they’ve never actually met them. Too many virtual receptionist services out there are guilty of outsourcing calls in order to save money. Doing so makes it impossible to monitor receptionist performance, and is often the reason why phone answering services end up passing along disappointing results to the businesses they represent.
Ring Savvy is able to guarantee a much higher level of receptionist performance, because the only people we allow to answer phones for our customers, are receptionists who have been hired and extensively trained by our staff. We never outsource, and work closely with our receptionists on a day-to-day basis to make sure the companies who use us are always getting elite phone answering care.
Ring Savvy receptionists are also highly skilled in areas that many other virtual receptionists aren’t. In addition to picking up calls and taking messages, our virtual receptionists are trained to handle new customer intakes, appointment scheduling, live call transferring, advanced call screening, and much more!
Misconception #2- My Callers Will Know They’re Talking To A Service
For businesses today, addressing customers in a warm and welcoming way, and making them feel right at home, is an absolute must. For this reason, many companies are hesitant to hand off their calls to a virtual receptionist service, out of fear that it could make the wrong impression on existing and potential customers. With a lot of answering services out there, these concerns are completely legitimate, as outsourcing calls often translates to a very impersonal customer service experience.
Of course as a receptionist service that never outsources, Ring Savvy is able to make a much different impression on a business’ callers. Not only do we train our receptionists on proper phone etiquette, but we also work with the companies we serve to come up with customized scripts for our receptionists to follow, which extend towards both greetings and the new customer intake process. One of the most frequent things we hear from the business owners we serve is that their customers have no clue they’re speaking with an answering service. Becoming a seamless extension of a company is something we’ve gotten quite good at over the years.
Misconception #3- I Already Have A Receptionist, So I Don’t Need This
Many businesses are quick to dismiss the idea of reaching out for phone answering help, simply because they already employ an in-office receptionist. But without the help of a 24/7 receptionist service like Ring Savvy, your company could be missing out on quite a lot. Let’s assume for a moment that your business is able to answer all of its calls during typical 9 to 5 office hours. Even if that is true, and for many companies with receptionists it’s not, you’re still allowing calls to go to voicemail for 16 hours every weekday. You’re also sending calls to voicemail 24 hours a day on weekends and holidays.
These days, letting a call from a new lead go to voicemail, essentially means losing out on a potential new customer. Consumers today hate dealing with voicemail that much, and are always looking for instant answers. If you don’t give new prospects immediate support, they’ll start calling around to your competition right away. Ring Savvy’s virtual receptionist service is ready to handle literally any calls you can’t get to, no matter what time or day they come in. Our team is always ready to help you business win over new leads, even during times in which you can’t or prefer not to be available. By getting started with a proper lead capturing service like ours, you can avoid letting hundreds or even thousands of your marketing dollars go to waste each month.
Misconception #4- Managing The Service Will Waste Time I Don’t Have
We know business owners already have a lot on their plate, and don’t want to add any extra aggravation to their days. This is often why companies bail on relationships with virtual receptionist services early on in the process, because they realize that managing the service is ultimately more trouble than it’s worth. Ring Savvy aims to correct this problem on two fronts. We work to keep our receptionist performance level high so our customers don’t have many complaints, and we offer 24/7 customer service support.
As a Ring Savvy user, the most time you’ll spend engaging with our staff is the day you sign up. Once your account is set up and you work with our team to put in place personalized call handling protocols and scripts for our receptionists to follow, managing Ring Savvy becomes an extremely low maintenance task. Call forwarding can be manually turned on or off at any time, and our support team is just a phone call or email away if you want to make changes to your account.
Misconception #5- Pricing Can Be Unreliable
One of the biggest things that turns people off from using answering services is the cost…or more specifically, the unexpected costs. If you work with enough call centers, you’ll find at least a couple that promise a reasonable monthly cost up front, but then burn you on the backend with surprise fees and overage charges. At Ring Savvy, our goal is to not just gain new customers, but build long-term relationships with the businesses we serve. We know the only way to do that is to build trust early on in the relationship, which is why what you see with our pricing is actually what you get.
At the beginning of your relationship with Ring Savvy, we’ll develop a monthly pricing plan that works well for both parties. You will never have to sign a contract at any point in the process, so if you do decide to move on from our service, you won’t be financially penalized. We also never charge to use any of our premium features, no matter how often you use them. Also unlike other receptionist services, we charge by the minute, not by the call, so you’ll only actually be charged each month for the time you actually use.
All Ring Savvy relationships begin with a 7-day free trial, so you can experience our service for yourself and see firsthand how we do things differently. To get started, fill out this form, or call us at 631-600-1100.