How Does a Virtual Receptionist Service Work?
The Back to the Future franchise romanticized us with multiple fictional technologies such as the hover board. Well, it’s been more than 3 decades and we have yet to see any of the radical technologies we were promised by now. The only thing that did come to fruition was the virtual receptionist service that Marty comes across. Unlike the disappointing hover board of today, this one actually holds up to the expectations.
What is a Virtual Receptionist Service?
A virtual receptionist service is exactly what it sounds like; virtual receptionist. The receptionist does the same things that a normal receptionist does, but she isn’t physically present or has to be in close proximity to your office. In fact, she could be in a different continent altogether.
While this may seem like a fancy gimmick of sorts, many companies and law firms have started subscribing to such services due to the advanced features offered as well as the overall savings on human resources.
Virtual receptionists can do what a normal receptionist does and more. Since this is a relatively new technology, most answering services integrate a bunch of savvy features in order to attract new customers.
Call forwarding is nothing new and has been around for a long time. But with a virtual receptionist, you can specify exactly how you want your call to be forwarded. With roll-over call forwarding, the phone is rung 3-4 times before being transferred to a virtual receptionist. That way, the customer never has to hear that dreaded voice mail ring.
Similarly, some businesses may have differing levels of workloads throughout the day. Some answering services also allow calls to be forwarded at particular times within a day automatically.
Some services will go even a step further and customize the virtual receptionist experience to suit the client’s particular requirements. Sales and marketing professionals can ask for lead capturing services, where the receptionist can also keep track of potential leads that they come across in answering the phone. They can then forward the calls according to the priority of the callers.
Overflow Call Handling
A lot of high frequency businesses such as currency traders and brokers get a higher number of calls than they can handle. As such, overflow call handling simply transfers the calls to the receptionist. That way, there are no missed calls or transfers to voicemail, which can be detrimental to businesses.
24/7 Live Answering Service
Many businesses also have a portfolio of foreign clients, which means that they can get calls at anytime throughout the day or night. Due to their offshore locations, virtual receptionists may even be based in different countries with different time zones, which mean there are no time limitations; calls can be attended to 24 hours a day.
Small businesses hoping to save up on expenses and office space might consider having a virtual receptionist due to the numerous advantages they offer over traditional receptionists.
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linkedin: Ring Savvy, Inc.