Long Hold Times Cause Hang Ups
When you are running a quality business or practice, you may find that it sometimes receives more calls than it can handle at once. Putting clients on hold should be a last resort. To maintain your business’ professional reputation, other options are preferable.
Without a Live Answering Service you can lose business by putting clients on hold
By putting your clients on hold, you can make them feel like you don’t care about their situation or that you don’t have the time to help them. No one likes being put on hold, and when you have a business, the last thing you want is for your clients to feel neglected. If you have been losing clients because they feel as though you don’t have time for them, installing a voicemail system could improve things.
You can lose track of who is on the line
When you are dealing with many clients, it’s often easy to find yourself confused on who you might have on the line. You can easily lose track of time and forget that someone might be waiting to talk to you or some of the partners working in your office. When you have noticed this is a problem, a voicemail system can be the best way to know who is on the line and who you might have forgotten. There are many live answering systems available that can work for you and can help you to keep track of who you might need to talk to.
You are more likely to have missed calls
Without a live answering service, you are more likely to have missed calls. Missed calls are a common occurrence when you don’t have the proper system for your business. If you are missing calls, you are also missing business. The right system can help you to know who has called and who you should call back.
It can be frustrating for clientele
Clients can often feel frustrated when they are put on hold. If they are too frustrated they might not recommend your business to others. However, with a quality virtual receptionist service, they can feel like they are talking to someone who cares about their time and who will offer them great services. Investing in a quality voicemail machine might seem like a small business expense, but it can end up making you a lot more money and can help you build your clientele in the long run.
If you are concerned about your customer hang up rate and the amount of call overflow you might receive, you should think about investing in a live answering service that can benefit you and your business. Your clients deserve the best service, and when you have a way for them to feel like they are taken care of on the phone you are more likely to get the kind of business you want.