New Business Trend – Hiring an Answering Service!
When you are running a business, it is very important to keep an eye on trends that will have a definite impact on your bottom line. With the year nearing its end, market researchers have already started evaluating certain trends that will make an impact on the advertising, marketing, and other strategies of various businesses.
The statistics only help to highlight the fact that customer support has taken the center stage when it comes to attracting and retaining customers. The following are a few of those statistics.
- A total of 76% of all customers believe in the fact that the quality of the service they get from the company showcases how valued they are by it. (2016)
- Roughly 70% of all customer buying experiences are influenced by the way the customer is treated.
- When making a purchase online, around 83% of the customers require extra support to finalize the decision.
- Running a comparison, it was found that the following platforms were preferred for assistance: 61% showed a preference for phone assistance. 60% showed a preference for email assistance, 57% preferred Live Chat, 51% preferred making use of the knowledge base accessible online and 34% preferred making use of the ability to click-to-call.
Owing to these statistics, it is no surprise that providing high customer support is necessary. For this purpose, more and more small businesses and large businesses have started turning towards using an answering service to handle their calls. If you’re wondering just why you should opt to use one, the following are a few of the benefits that have made them very popular.
A Degree of Professionalism
Your virtual assistant will understand the importance of providing excellent customer services. In fact, they know just how to treat the customer, collect information, and note down any other details that are considered necessary. This gives a business a rather refined touch that often entails that customers will come back to your business again.
Pocket Friendly Packages
An answering service is available at pocket friendly prices that make it perfect for any budget. This makes it perfect for small businesses that are looking to try out answering services but are not willing to commit and to the package as yet. It is also possible for small businesses to choose a package that grows with the business.
Never Miss a Call
For any business, a missed call is a potential customer they may never get again. A total of 72% of customers do not call back or leave a message when their call is missed by the business they are calling. Moreover, a whopping 80% of callers will be more favorable towards the business if their calls are handled by a representative of the company instead of automated answering machines.
69% of the people said that they were more than willing to switch to another company if their calls were not handled effectively. With the help of a professional answering service, you can ensure that your business isn’t exposed to such risks either.
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linkedin: Ring Savvy, Inc.