Stay Away From Cheap Answering Services
Companies that use answering services usually have nothing negative to say about them. Unfortunately, there are many organizations that have made use of answering services that have proven to become nightmares for their company.
The main reason that they opt for these answering services is that they are convenient and affordable. On the other hand, negatives of poor answering services are such that you really begin to wonder just how much saving a few dollars is worth. The following are some of the most common problems you will have to deal with when you are working with a cheap answering service:
Not Understanding the Nature of Your Business
When just starting out, it is possible that the answering service you choose to work with does not understand the nature of your business. No, all doctors’ offices, lawyers’ offices and real estate agent offices are not the same.
Oftentimes, there are various data processing software programs in place that must be used to successfully store and process the data in the business’s data base. A cheap answering service will not be aware of this side of things, thinking only that one needs to answer the phone. On the contrary, an answering service doesn’t just answer the phone; it also serves a few other functions as well.
Unable to Handle the Traffic You Experience
Sometimes, the answering service you are availing might be falling within the recommended budget but the services they offer might be unable to handle the volume of traffic you experience. As a general rule, night time calls are fewer and the days can be more heavy duty with tons of calls coming in.
On the other hand, what if you start experiencing fewer calls during the day and more during the night or an emergency prompts your business to experience a lot of traffic? Either way, a cheap answering service might not be able to handle the traffic you experience and if this is happening with the traffic you are experiencing on a daily basis, you might want to consider getting a new one.
Can Make a Bad Business Impression
When someone calls your business, they aren’t going to know that they are talking to an answering service. Owing to this factor, any delays or unprofessionalism showcased by the cheap answering service is going to reflect badly on your business. Any delays, any rudeness, any loss of information, any misuse of information that occurs because of the cheap answering service is not going to be their fault. In the eyes of your customer, it is going to be your fault. Moreover, not only will they choose not to use your services again, it is very likely that they will make sure to let others know about the poor quality of customer care they experienced with you.
linkedin: Ring Savvy, Inc.