The Importance of Answering Services Not Outsourcing Their Call Center
In-House Call Center:
The worst thing that an Answering Service can do, is outsource their calls to places where they can not directly oversee the call – putting the quality of the calls in jeopardy. A lot of times, I speak to people whose so-called “answering service” not only employs people who work from home, but also services that have outsourced their calls to giant call centers outside of the United States. This can be detrimental to the image of your business, as you should always know who the agents answering your phone are. Ring Savvy is fully transparent on the agents answering your phone, which is why every single live virtual receptionist is local to our headquarters, and works directly inside of our physical call center. Our answering service is truly dedicated to providing the most professional and highest quality to the perceivable image of your business, and we have done so by only implementing the best and brightest technologies along with a traditional business environment.
Problems With Your Answering Service’s Outsourced Calls:
- Because your answering service can no longer guarantee that your calls will be answered by an actual representative of their service, you are therefore dealing with the proverbial “middle man.” This can delay customer service, as the company you have hired then has to take your problem to the company where they have outsourced the call. If you are having an issue with your account, you will want immediate assistance, as the next caller may encounter the same problem you are inquiring about! With Ring Savvy, our customer support is available to assist you with any problem you might have, 24 hours a day, ensuring that any mishaps will be corrected and rectified immediately.
- Agents working from home in theory, could be great virtual receptionists for your firm – however, trusting an agent working from home to always honor the agreement to provide a professional receptionist image for your business is often not what we are looking for. Not only that, but the answering service you have hired may have little control over how the calls will take place. By the time you discover a problem in the script or the protocol during each call, it may be too late! Make sure that your agents are answering and handling each call appropriately.
Get Ring Savvy:
Ring Savvy’s live virtual receptionist are all in-house, and trained to answer for each individual business that holds an account with Ring Savvy. Your calls are always handled the way you have specifically pre-determined, and our 24/7 customer service is unparalleled. Don’t believe us? Try it for free! We’re so confident you’ll love our live answering service that we offer a 10 day free trial, no credit card, contract, or commitment required.
Try Ring Savvy, Answering Service Experts, For Free! 14 Day Free Trial.