Before becoming a customer of Ring Savvy’s 24/7 live answering service, every business receives a 7 day free trial. Don’t worry, we don’t take a credit card down to get the free trial or make you sign any contracts. We have a few reasons why every business goes through a free trial before becoming a customer, and we want to share them with you so that you know what to expect when trying Ring Savvy.
We Answer Calls 24 Hours a Day, But You Only Have to Send Us Your Calls When You Want To
While we’re always available to answer calls for our customers, different businesses hold different hours, and may want to take the calls themselves while they can. That’s why we at Ring Savvy use different methods of call forwarding: to make sure that each business can send their calls to us in the unique ways they need to.
Say ABC Plumbing is open from 8 a.m. to 6 p.m. During those hours, they want to be able to answer their own phone calls. But outside of those hours, they want the calls to go straight to the virtual receptionists at Ring Savvy. In this instance, we would give ABC Plumbing a call forwarding number and help them get set up with manually forwarding their calls whenever they want the calls to ring directly at Ring Savvy. When they arrive back at the office and want to turn the forwarding off, they simply punch a few buttons and the forwarding is off, allowing calls to ring directly at ABC Plumbing.
We Perform New Customer Intakes On All Your Prospects
When you sign up with Ring Savvy, one of the things that you’ll go over with your customer success manager is your new customer intake questions. Every question that you need in order to make sure that when you reach out to close that caller on your business will be asked. All of the information will be sent to you by our virtual receptionists as soon as the call concludes.
Your new customer intake can be as long or as short as you need. For example, ABC Plumbing might only need to know what type of plumbing issue the caller is experiencing, the caller’s information, and the address where the issue is occurring. For businesses like contractors, they might want a bit more information. Contractors usually want to know what the customer is looking to have built, the approximate square footage, the budget, if there are permits necessary, if the proper permits have been obtained, and when the caller is available for someone to come by and provide an estimate.
The point is, whatever questions you need us to ask your callers, we ask, and you can customize your new customer intake questions at any time.
You Only Have to Answer Calls You Deem Important
When you use Ring Savvy, you set up your call patching protocols, which means that you essentially tell us when you’d like our virtual receptionists to attempt to transfer a call to you. This isn’t just a blind transfer, of course – we let you know who is calling and what they are calling about, and you decide whether or not you want to take the call.
But before that transfer ever happens, you can tell us the specific types of calls you’d even have us attempt to transfer. For example: if you want to speak to all potential new clients right away, we can perform a new customer intake, and then attempt to transfer you the call. You can have us screen every call and try to patch you in every single time, or you can have us never try to patch a call to you, and when you receive the message with the summary of each call, you can decide yourself which calls you would like to return.
You Won’t Miss Out On Potential New Customers
Our virtual receptionists handle the calls you can’t 24 hours a day, making sure you never miss an opportunity to capitalize on a new customer. Your callers will never again encounter your voicemail and call your competition looking for someone to help them immediately, and your existing customers will have never been happier with their experience with your business.
Heard enough about our free trial and want to experience it for yourself? Call us today 631-363-1000 or sign up here to get your 7 day free trial!