Sure, there are a lot of answering services out there that say they can do everything. But in Ring Savvy’s case, we are actually the answering service that can do everything you need us to do. Let’s talk about what that actually means.
Ring Savvy Can Handle Your Entire Dispatch Protocol
For our customers who have multiple technicians and/or trucks out on the road at the same time, you’ll want to have an answering service that can help you route your employees to the right locations at the right time. You’ll also want us to notify the people who are actually on call, rather than waste time trying to reach one of your employees who isn’t currently on the clock.
Here’s all you need to do in order to have Ring Savvy handle your dispatching:
- Send us your on-call schedule and the contact information for your technicians.
- Let us know what you would like us to tell your callers when we are attempting to dispatch a technician to their location.
That’s it, that’s the list. After we’ve got that information from you, we can follow the protocol you’ve requested and get your customers the help that they need quickly, 24 hours a day!
Let’s give an example of how this might work for a real business.
A fictitious business that uses Ring Savvy is AAA Plumbing. AAA Plumbing has 3 trucks that all rotate days that they are on call. Mondays, Truck 1 is on the road. Bill is the technician on Truck 1. Whenever a customer calls in with a plumbing issue on Mondays, our virtual receptionists at Ring Savvy will get all of the important information from callers concerning the issue at their location, and will then call up the appropriate technician from your company. In this case, our virtual receptionist will call up Bill on Truck 1, let him know the name of the customer, the type of issue they are having, the location, and when they are expecting someone to be on site.
Ring Savvy Can Schedule Appointments With Your Callers
Do you have a business that depends on being able to schedule meetings, phone calls, consultations, or any sort of appointment bookings with your customers? Of course you do.
That’s why it’s so important that your answering service be able to book appointments with your callers, according to your unique availability. With Ring Savvy, all you have to do is designate which times in your calendar are open, and we’ll book the appropriate appointments in your calendar for you. More appointments lead to more conversions, which is why Ring Savvy is so good at helping businesses make more money.
Ring Savvy is Fully Bilingual in English and Spanish
This one is pretty self explanatory; but why is this so useful for businesses?
Well for one, having a 24 hour bilingual answering service can allow your business to expand its market share. You can start advertising that your business is able to help Spanish speaking customers, and you can even provide them with a dedicated phone number that you send to us at Ring Savvy where we’ll always answer that call with a bilingual virtual receptionist.
According to CNN, there are 41 million U.S. residents that speak Spanish at home. By offering this community the opportunity for your business to help them, you are opening your business up to over 14% of the population.
Ring Savvy Can Move As Fast As Your Business Does
At Ring Savvy, we allow our customers to customize each and everyone one of our features to fit their business needs. But we don’t just allow them to customize it once. Our 24/7 support team allows our customers to make changes to their account in real time, at any time of the day.
Do you need us to change the person who takes transferred calls? Change whose calendar we book appointments on? Add or delete users from certain types of incoming messages? We can do all of this in real time, so that any change you need to make to your business is replicated by your call answering team.
Ring Savvy Is Completely Free For 7 Days
We’re so confident that you’ll love the way we handle your calls and adapt to your business that we let everyone try our service for free. There are never any contracts or commitments. We don’t even take a credit card down. Sign up here or schedule a time to talk with us today!