The best thing about having a live answering service that fully integrates with your business is that you can customize it to your liking. Not only can Ring Savvy customize all of its services to fit your needs, we can make changes on the fly in order to make sure that your phone calls are being handled properly and help you to run your business more efficiently. This means you can change your call forwarding, the types of calls that are transferred to you, your appointment scheduling, your dispatch and call contingency protocols, your new customer intake, and the type of information that your messages contain. You can change anything that you can possibly think of in order to better help your practice. Here is why this is so important.
Your Business Goals and Needs Change
You’ve just started a new advertising campaign and you want to forward every call to Ring Savvy on the first ring. Not only can we do this immediately, but we can change the protocol to better suit your business. For instance, you might only want to be patched into the call if the caller is a potentially new customer and you need to speak to them right away in order to convert their business. You would like us to just take a name, number, and message from all existing customers so that you can call them back promptly and handle that matter outside of the busy times of your day.
Your receptionist may be on vacation, and nobody will be in the office to answer phone calls during a 2 week period. You may want to pause your use of rollover call forwarding and decide to forward the calls to Ring Savvy right away so that your callers do not have to wait a long period of time before receiving an answer, since the phone will ring a few times in your office but no one will be there to answer the phone anyway!