At dental offices the phones seemingly never stop ringing. People will be calling all day long to book new appointments, change and cancel scheduled appearances, ask questions about their insurance coverage, and find out information about certain procedures. Even if you have a dedicated receptionist staff already in-place, you’ll want to invest in additional phone answering coverage from Ring Savvy to make life easier for your and your staff, and make sure your office never misses out on any new business opportunities.
Overflow call handling can make A big difference
The Ring Savvy virtual receptionist team is fully staffed at all hours of the day and night, and will be ready to handle all of the incoming calls your in-office staff is unable to pick up on its own. For example, if you have three receptionists busy on the phone engaging with customers, and a fourth call comes in, your office will never be forced to put a caller on hold. One of our virtual receptionists will be there to pick up the fourth call for you, greet the customer, and gather information about the person’s reason for calling.
The information our receptionist gathers from your caller will be sent to you and your receptionist staff via text and/or email message, allowing someone from your team to follow up with the caller at a less busy time. Having Ring Savvy’s overflow call handling system in place will make a much better impression on calling customers than leaving them on hold for several minutes. Providing callers with a live immediate response shows callers that your office truly cares about their issue, and is always ready to make their dental needs a top priority.
Our receptionists can book appointments too!
When a person is dealing with a dental emergency, they will in many cases not be able to rest until they have made contact with a live receptionist from a dentist’s office, and have an actual appointment to get help in place. If your office has no one ready to book a caller an appointment, you’re likely to miss out on their business, as the customer will probably just move on to calling another dentist in your area.
Part of what makes Ring Savvy a great fit for dentist’s offices is that we’re able to provide callers in pain or distress with both a live caring voice and the ability to book an appointment right away. We’ll always have a highly trained receptionist ready to talk with your customers, even if their call comes in the middle of the night. You’ll also have the option of allowing Ring Savvy’s receptionists to book appointments directly into your business’ calendar. Our receptionists will only book emergency appointments into time slots that you deem to be available, and will always send you a message to inform you of the newly scheduled appointment.
If you’re like most dentists, you probably sink a lot of money into advertising and generating new leads. Taking advantage of Ring Savvy’s advance lead capturing features, such as overflow call handling and appointment scheduling will ensure that your office is always able to reach its maximum revenue potential.