Most lawyers in private practice would agree that an answering service would and does greatly benefit their businesses. Not only does it afford attorneys the opportunity to focus on whatever he/she is working on at the present moment, an answering service captures new business while the attorney is otherwise engaged!
Say You’re In Court
Your phone is ringing, and you’re in front of the Judge. The Judge isn’t going to let you take the call just because you could be getting a call for a big case, and you can’t step out on your client, so what do you do? Your voicemail isn’t going to perform a new client intake and assure the caller you can help them, and the caller is most likely going to call another attorney by the time you call them back! What you do is: hire an answering service to handle those calls!
How Does It Work?
An answering service can answer the calls that you miss to ensure you never lose a client to your voicemail system. Utilizing specific types of call forwarding, you can customize the way a call will route from start to finish, to ensure that the proper protocols are in place when handling your clientele.
Why Else Would I Need an Answering Service?
For starters, anyone who provides a service and who spends money advertising that service, should have an answering service to back up the phones. Adding to that, the cost per click of keywords on Google AdWords containing “lawyer” or “attorney” keywords are exorbitantly high. If a potentially new client calls you after having clicked on one of your expensive keywords and you don’t answer the phone, you have just wasted your advertising dollars. An answering service can make sure that you cash in on your online efforts and PPC campaigns.