When customers attempt to call you, they expect a live answer – no matter what time of the day or night they try to reach you. Since your new business hinges on answering the phone, you always want a live answer to that phone call, not an automated answer. You definitely want to avoid things like phone trees, automated phone systems, voicemail, and automated greetings. These things will cause callers to either become frustrated or assume that no one will answer their inquiry. Here are some ways you can ensure that your callers always get a live answer when they try to reach you.
Hire an in House Receptionist:
An in house receptionist can handle all the calls that come into your office during business hours. He/she can help your customers with problems, answer FAQs, take messages, and even perform office work inside of your office. They can also schedule times for your customers to come in or appointments for you to meet with them. Having a receptionist is the first step towards increasing your level of customer service.
Hire a Live Answering Service:
Having a live answering service like Ring Savvy will ensure that your calls are answered 24/7, including during the day when you can not get to the phone. This means that none of your callers will ever perceive the indifference that a voicemail exerts and you will never miss an opportunity to obtain new business. A live answer service can complement your current infrastructure by just becoming a support system for the calls that you simply can not take, and can even increase your profitability by capitalizing on your previously foregone leads.
Forward Calls To Your Cell Phone:
By forwarding calls to your cell phone, you can speak to your callers even when you are not physically in your office. Callers will never encounter a non-human agent, and will appreciate the customer service even more! This is not a perfect system, but is a step towards bettering your business!
Try Ring Savvy for free for 10 days! Never any contracts.