Message taking is extremely important for businesses. When the caller asks to speak to someone in particular, and that person is unavailable for whatever reason, it is imperative that the right information be passed on from the caller so that the person responding can get back to the caller in a timely manner, and without confusion. Not only should your messages be clear and concise, you should control the type of information that you receive from the caller. That is why Ring Savvy offers the following features:
Full Customization of Message Taking
Make sure that you get the information you need from each type of caller that might be trying to reach you. For example: if an existing customer has a routine follow up question, you will want to know the caller’s name, phone number, and the question they are calling regarding, so that you can gauge how urgent their matter is. However, if a potentially new customer is calling you with a series of questions and needs, you will want to know the caller’s name, phone number, what type of matter they need assistance with, when they need the problem fixed, and the best time to call them back. This way, you can ensure that you have the highest possible chance of calling that person back and converting them into a paying customer.
Have Your Messages Sent Anywhere
What do we mean by having your messages sent anywhere? Well, for the larger businesses we answer the phones for, there a lot of people who need to be notified when specific types of calls come in. For this reason, Ring Savvy has the ability to send messages to an unlimited amount of people via text and/or email to ensure that someone will get back to the caller as soon as possible. This is also convenient for businesses who are busier, because a free representative of the business can get back to the caller quicker if more than one person is responsible for the type of inquiry.