These days, there are a lot of virtual answering services that you can choose from. In fact, just Google: Virtual Answering Services! You’ll see there are more options than you could possibly sift through. But here are some ways you can determine which of the virtual answering services are best for you!
Where are The Virtual Receptionists Located?
If the answer isn’t: the virtual receptionists are located in a central location when they are answering calls, you might want to reconsider your choice of answering service. This might mean that agents are answering calls from home, using an online portal that the employing answering service provides. This will ultimately lower the quality of the answering service, since quality control can not be monitored in real time. If you have pride in your business and your business’ image, you might want to consider using an answering service with in-house virtual receptionists.
Are Callers Put on Hold?
Statistics show that callers having to wait even short periods of time to speak to a live person will cause them to become frustrated and hang up. If your answering service answers the call immediately, but puts callers on hold right away, this will ultimately result in the lost opportunity to do new business, because those callers will hang up and try to find help from a competitor. Make sure that your answering service answers the calls live, doesn’t put your callers on hold, and does not make your callers wait!
What Do Your Callers Think About Your “Receptionists”?
Ask your callers what they think about how the receptionists are performing. If you hear recurring complaints and you have numerous between callers and your answering service, chances are you need a new one! Now that you are armed with the knowledge of how to pick from the best virtual answering services, you will know exactly how to find one!