Brooke and Rob knew they faced stiff competition in the phone answering industry, and that Ring Savvy would have to provide much more than the average call center in order to be a success. With this in mind, the Shatles family decided it would have its business center around two key building blocks: 24/7/365 live phone answering and elite virtual receptionist service.
In our company’s early years, Brooke and Rob made the decision to run their operation out of a single call center location, and only hire receptionists that lived nearby. Doing this allows Ring Savvy’s offices to remain fully staffed at all hours of the day and night, and always have enough receptionists on hand to make sure a single call isn’t missed. We never outsource calls, and always know exactly who is working our phone lines.
Our receptionist training program has evolved into one of the country’s best, as all of our new hires are carefully schooled on proper phone etiquette, message taking, and performing the new customer intake process. This level of training ensures that the businesses we represent always come off as impressive on the phone, and always have the best possible chance to win over the new customer.