Electrical work is dangerous. You can’t afford to be constantly distracted by incoming calls when you’re up a ladder installing lighting fixtures or rewiring a breaker box. Even if you have years of experience under your belt, just a minor slip-up can mean a major fall or shock. You can’t answer every call that comes in while you’re on the job, but you also can’t afford to let the potential business those calls represent pass you by either.
If you want to make sure you’re not letting any business slip through your fingers while also maintaining total focus on the job at hand, you need to invest in a professional answering service. Ring Savvy’s team of virtual receptionists will answer your calls 24/7, meaning you can finish your work without interruption and without risking an accident.
Customers Don’t Want To Wait For Service
While there’s plenty of electrical work that isn’t urgent, there’s also a few kinds of jobs that are. If a customer’s concerned there’s an issue with their wiring causing a short, for example, they’re going to want an electrician over quickly to make sure there isn’t a danger of fire. If you’re on the job when they call, you need someone answering your calls so that you can focus. With Ring Savvy’s 24/7 team of receptionists supporting your business, you can be sure you’ll never miss a customer’s call.
The last thing you want is for a customer to reach your voicemail and decide to call another electrician. If your customers speak to a virtual receptionist instead of your voicemail, they’ll feel like your company values their business, and will be more willing to wait for you to call them back. Additionally, our virtual receptionists will send you information about each of your calls they handled via text and email messages, so once you’ve climbed down your ladder you can review those messages and start making follow up calls.
Capture Customers With Appointment Scheduling And Intake
Of course, the best way to make sure new customers stick with your company is to speak to them yourselves. That’s why Ring Savvy offers customizable call protocols, so that if you still want to speak to new customers, our virtual receptionists can reach out to you whenever one calls. If you decide to take the call, you’ll get it transferred to you immediately.
If you can’t speak to a new customer right away, our virtual receptionists can perform new customer intakes. You can use one of our scripts, or come up with your own, that way you can be sure that you’re capturing as much information as you can. Customers who describe their problem to one of our virtual receptionists will feel like they’ve already started hiring your company to solve their problem. Once the call is finished, you’ll receive a text or email with all of that customer’s information, so you can follow up as soon as you can.
And, if you’d like to go even further, our virtual receptionists can even schedule appointments right into your calendar. A customer who already has an appointment is unlikely to hire another electrician, after all. And you won’t have to worry about being overbooked; we’ll only schedule appointments on dates and times you’ve already approved, so you won’t ever have to cancel on a customer.
Lastly, if you’ve got a few technicians working for you, our service can function as your dispatcher. When a customer calls in reporting a power outage despite the power company saying there are no issues, our virtual receptionists will reach out to your technician on call to send them over right away to investigate the issue. We here at Ring Savvy offer all this because we want to make sure you never miss out on new business and we want to give your company the best chance at success we can.