For episode 13 of the “Business Savvy” podcast, host Nick Werker welcomes John Akhoian, CEO of Rooter Hero. This episode provides an inside look at the business management and customer service strategies that have helped turn Rooter Hero into one of the most successful and reliable names in the plumbing and HVAC world.
In their conversation, Nick and John discuss:
- Why plumbing and HVAC companies often fail to reach their full potential.
- Key mindset changes plumbing and HVAC company owners need to make.
- Customer service habits that will earn a company more referrals.
- Why company owners need to be proactive in dealing with the labor shortage.
- Why companies shouldn’t stop marketing during difficult times.