Welcome to a new edition of Savvy Business Tips, a monthly blog series in which we update you on the latest news surrounding our company, and give you insider tips on how to make the most out of a phone answering service.
Business owners rarely get to enjoy a full weekend, or at least not a fully uninterrupted one. Sadly, just because you’re off the clock, doesn’t mean customers will stop calling your company with new requests and questions. If you feel like you can’t escape the endless cycle of having to answer phone calls for your business, and just want a little bit of time each week that can truly be just yours to relax and spend time with loved ones, then you’ll definitely want to stay with us for the rest of this blog post.
Now before we go on, let us just say that we completely understand why you don’t want to just ignore calls for your business. If you follow this blog regularly, you know that we’re the last people on the planet that would ever suggest you allow a customer to reach your voicemail. These days when someone makes a call looking to get started with your company, you need to provide them with a live answer, or they will immediately start calling around to your competitors for help.
In this edition of Savvy Business Tips we’re going to show you how to avoid non-stop weekend receptionist duties, and do so without missing out on a single new customer. We know this seems bold, but trust us, this is kind of what we do for a living.
Put Our Team On The Clock For Your Business
Some of you may already be somewhat familiar with what Ring Savvy’s virtual receptionist team is able to provide growing businesses. If not, let’s quickly catch you up on some of the basics of what we offer.
Some of our top features include:
- 24/7 live phone answering: Anytime you can’t get to a call, one of our virtual receptionists will be there to pick it up before the caller reaches your voicemail.
- Full-time call forwarding: Whenever you need a break, you can have your company’s calls sent directly to our service first, and have our receptionist team let you know if you’re missing out on anything important.
- Advanced Message Taking: All of the new messages (and new customer intake information) our receptionists collect from your callers gets sent to business owners via text and email.
Having these three features at your disposal can make managing weekend calls a breeze. As a Ring Savvy customer you get complete control of when you want calls for your business to ring on your phone first and when you want calls forwarded directly to our service. So if you want your weekends to be more about personal and family time, simply let us know that all of your calls from Friday at 5 p.m. till Monday at 9 a.m. should be forwarded to our receptionist team.
Just imagine how nice your weekends will be, knowing that you have highly trained receptionists manning the phones for your company, and giving your customers the live attention they seek. Imagine how much more you’ll be able to do with your time off, and how much more present you can be with family and friends.
Keeping up with new customer requests and opportunities also will be incredibly simple and can be done with minimal disruption to your weekend plans. When a caller leaves a new message or business request with one of our receptionists, you’ll immediately have a text and email from our company waiting for you on your smartphone to review. You can check in with these messages at your own pace, and not have to stress about getting pulled into lengthy phone calls during your time off.
You’ll know right away from our messages whether a caller needs your immediate attention or can wait till Monday morning for a call back. When you do have to interrupt your weekend, you’ll have full confidence that you’re doing it for a really good reason (probably one that will make you money).
Some Additional Tips For Taking Back Your Weekends
Once you start using Ring Savvy, and begin taking full advantage of all our call forwarding capabilities, you should start to see your quality of life improve dramatically. Of course there are other steps you can take as well to make sure weekend days truly end up being your time.
Delegate weekend customer service duties to staff: If you’re going to survive as a small business owner, you’ll need at least a few trustworthy team members to help lighten your workload. It may be wise to assign certain members of your staff to be on call for your company during weekend hours, so that you have a chance to fully separate yourself from the stress that comes with running your business. Our service can help with this, as we’re able to send the new customer messages we collect to any member of your team.
Don’t turn weekend time into overtime: We’re guessing at the end of most of your work weeks, you still have a good amount of items leftover on your to-do list. It’s best to put that list aside till Monday, and not use your weekends as catch up time. While it may be tempting to do so, especially during weekends that are particularly quiet, your brain and body probably needs a break more than you realize. Unless you have something extremely time sensitive to get done, push it off to next week’s checklist.
Extend your weekends: You’re the boss of your own company, and you got a 24/7 receptionist team available to answer all of your calls. Take advantage of this and plan some extra long weekends and vacation time. Even if you have nowhere to go, just getting away from your job an extra few days each year can mean a lot towards your mental and physical well-being.
If you’re ready to see our 24/7 phone answering service in action for your business, fill out this form to get started with a 7-day free trial, or give us a call at 631-250-5377 with any questions. That’s all for this month’s Savvy Business Tips column. We’ll see you in March for another inside look at our company.
View last month’s Savvy Business Tips column: Why New Customer Intake Is More Important Than Ever