Three Industries That Need To Invest In A Spanish Speaking Answering Service
In a recent blog post, we discussed how using a Spanish speaking answering service like Ring Savvy can elevate businesses. We went into detail on how our receptionist team is able to provide 24/7 bilingual coverage, and the significant financial opportunity that comes with being able to communicate with the Spanish-speaking world over the phone.
Bilingual phone answering can be a significant game changer, and is a feature that we offer to all companies that use Ring Savvy at no additional cost. While it’s true every business can benefit from teaming up with a Spanish speaking answering service like ours, there are some that can’t afford to go a minute longer without one. If you work in one of the following industries, you should get started with a free 7-day trial of Ring Savvy right away.
1- HVAC
People dealing with heating or air conditioning issues don’t have time to waste. In many cases, their families or employees are suffering through extremely uncomfortable conditions, which is why they call HVAC companies seeking emergency support. Now imagine reaching out for emergency support, and having to deal with a receptionist that doesn’t speak your language. For those in the United States whose preferred spoken language is Spanish, this is a frustrating reality that they have to deal with all too often.
Considering that 13.4 % of the U.S. population speaks Spanish at home, HVAC companies would be foolish not to invest in a Spanish speaking answering service. By being the first HVAC company to answer a Spanish speaker’s call for help with a live bilingual receptionist, your odds of winning their business will go significantly up, as you’re making getting HVAC assistance an extremely easy process for them. You’ll also be providing Spanish speaking customers comfort during an incredibly stressful time in their life, something that they will remember, and will likely result in your company getting repeat business and referrals in the future.
2- Automotive
Those working at auto repair shops are used to spending their mornings answering phone calls non-stop, as they have a high number of new requests to handle and updates to provide. Because of this, the fashion in which calls are handled in the automotive world tends to be quick and to the point, so that shops are able to assist as many people as possible and avoid becoming overwhelmed. However, if no one at an auto repair shop is able to speak Spanish, addressing the needs of Spanish speaking callers oftens ends up being a time consuming process, one that can quickly become frustrating for both workers and customers.
In order to effectively serve Spanish speakers over the phone, and keep their business running as efficiently as possible, auto repair shop owners need the option to hand calls off to a service like Ring Savvy. A bilingual member of our receptionist team can greet your caller in the language they are able to best communicate in, find out what automotive issue the person is experiencing, and send full details of the call to the business owner fully translated via text and/or email message. Following this game plan will make it incredibly easy for automotive companies to gain repeat business from the Spanish speakers in their area, and do so without having to disrupt their current way of operating.
3- Dental
No one is in a good mood when they are calling regarding a dental emergency. When experiencing mouth pain, people tend to be a bit more irritable than normal, and are more likely to get upset if they can’t be helped immediately. You can imagine how a Spanish speaking individual will feel in this scenario, when they call up to make an appointment, and no one is able to communicate with them. Don’t be this dental office.
The Ring Savvy receptionist team is not only bilingual, but have been carefully trained in proper phone etiquette, and can be trusted to speak with Spanish speaking customers who are entering the conversation in a state of distress. All members of our phone answering staff have gone through months of extensive training, and can always be counted on to make the best possible first impression on those reaching out to your office. Our receptionists are also able to schedule appointments on a dental office’s behalf, and give callers the opportunity to book a time to get help right away. Those in charge of dentist’s offices will of course get to decide which spots in their calendar are available for emergency booking. Like the two industries mentioned above, getting repeat business and referrals is key in the dental world. By offering Spanish speakers quality phone care in their hour of need, you’re much more likely to see them come back for future visits.
See what our Spanish speaking answering service can do for your business by signing up for a free 7-day trial of Ring Savvy. Fill out this form to get started or call 631-600-1100 to speak with a customer success expert.