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Three Problems A Message Taking Service Will Solve For Growing HVAC Companies

Tony PrietoMarch 7th, 2022

Whether you’re just getting started with your own HVAC business or have a few years under your belt, your growing HVAC company probably lives and dies by the phone calls you receive. After all, without those calls, you’d have no business!

And yet, that reliance on phone calls means when your phone does ring, you can’t afford to miss a call, no matter what’s going on. It can sometimes feel like you’re chained to your phone, or that your phone controls you and not the other way around.

How do you solve this problem? You could go through the long, difficult process of finding a receptionist or dispatcher, and have to pay them salary and benefits on top of a lengthy training process.

We’d like to present a different solution: hire a message taking service like Ring Savvy’s. A message taking service can help you take control of your phone by making sure you don’t miss calls, taking care of calls that come in while you’re on a job, and getting rid of pesky spam callers. Here’s more info on how a message taking service can solve those three problems for your growing HVAC business:

You Won’t Have To Rely On Voicemail

How does your HVAC business handle calls that come in when you’re not able to answer them? The most common answer is voicemail, but unfortunately voicemail just isn’t the tool it used to be. In today’s market, consumers are used to instant gratification, and hate interacting with voicemail. After all, why leave a voicemail when they can just call another HVAC company who might pick up the phone right away?

You may have experienced this problem first-hand: a customer calls while you’re eating lunch or out on a complex job, and you let the call go to voicemail. Fifteen minutes later, you call the customer back, only to find out they’ve already hired a competitor to service their HVAC system.

The obvious solution is just to never miss that call, but that can be impractical for smaller businesses. Enter a message taking service. After hiring a message taking service, any call that comes in will be handled by a highly-trained virtual receptionist, who will greet customers with a custom greeting you design. 

Customers who reach a virtual receptionist will feel like they’ve spoken to a representative of your company, and will be much more likely to wait on your follow-up than if they’d gotten your voicemail. And after every call you’ll receive a text and an email with all the information you need to call the customer back when you have the time.

You Won’t Have To Drop Everything To Answer The Phone

On top of all the work that goes into running a business, owners of growing HVAC businesses often still have to go out on the job. If you have, then you know how inconvenient it can be to interrupt whatever job you’re doing to deal with the phone whenever it rings. You aren’t paid by the hour, after all.

If you’re in an attic setting up ductwork, or even just servicing an exterior AC unit in the hot summer sun, the last thing you want to do is stop what you’re doing and answer the phone. You want to be able to concentrate on the job so that you can get it done and get it done right.

With a message taking service, you won’t have to choose between getting the job done and answering the phone. You’ll cut down on interruptions while you’re on the job, freeing you to get it done quickly. And, of course, when you’re done working, you’ll have all the information on calls handled by the message taking service easily available to you on your phone and email so you can follow up on your schedule.

You Won’t Have To Deal With Spam Calls

One of the most common modern-day annoyances is picking up the phone and finding out it’s a robot or a recording calling to ask about your car’s extended warranty. Spam calls are on the rise for all Americans, and for HVAC business owners, it can be even worse. When every call is a potential customer, it can be difficult to screen out the spam.

This is an inherent risk of modern advertising. You’ve probably got a website, which means it’s easy to get your business’s phone number and add it to any number of databases for robocallers to use. And yet, without listing your phone number online, you won’t get the calls you need to succeed.

With a message-taking service, you won’t have to worry about the consequences of listing your phone number on the internet. Our highly-trained virtual receptionists ask every caller their name and reason for calling, and if they aren’t prospective customers, you’ll never even know they called. With our call screening, you’ll only ever have to deal with the calls that matter.

Ring Savvy Is A Solution That Will Grow With Your Company

As your business grows, Ring Savvy’s message-taking service will grow with you. If you decide to offer 24/7 service, our message-taking services are available day or night, weekends and holidays. Our service also doubles as a dispatching service, so when you’ve got multiple technicians out on the job, you can be sure urgent calls get sent to whoever’s on call and available at the time. 

Our 100 percent U.S.-based virtual receptionists can also answer calls in Spanish, meaning you can grow to handle the Spanish-speaking customers in your area. And, when you’re no longer heading out on the job, our HVAC answering service can still screen your calls and transfer any customers to you when you’re free to handle them.

Ready to retake control of your phone lines and stop hanging on every ring? Click here or call 631-363-1000 to sign up for our free trial. For a limited time, we are also offering any business that signs up for our service their first 400 minutes free.