Three Things To Know About Using A Plumbing Answering Service

Joe GalottiSeptember 15th, 2020

There are a lot of times in life where people will want to shop around and take their time comparing various options before making a final purchasing decision. Hiring a plumber is usually not one of those times. When someone is dealing with a leak or a clog in their home, they will be looking to get it fixed as soon as possible. In fact, when a home is at risk of being damaged, or the ability to operate in the kitchen or bathroom is being inconvenienced, people will often carry an emergency-like mentality towards solving their issue.

Because of this, plumbing companies must be prepared to answer the phone 24/7, and always have a live person ready to assist callers. This is why many plumbers over the years have turned to Ring Savvy to help ensure that they never miss out on new customer opportunities. Below, we’ll give you some more information on what a plumbing answering service like ours has to offer, and let you know how you can go about trying out our service for free.

We’ll Help You Provide Emergency Assistance

Your customers could need plumbing assistance at any hour, so you need a plumbing answering service that is ready to help at any hour. Ring Savvy’s virtual receptionist team is up and running 24/7, holidays included. Our receptionist team is always fully staffed, allowing us to provide a live answer for any call your business might receive, even if the call comes in during the middle of the night.

Our receptionists won’t just pick up the phone. They are also trained to perform new customer intakes, a process in which they’ll use a list of predetermined questions to collect relevant information from your callers. The questions our receptionists ask can of course be customized to fit your plumbing business.

For example, our receptionists can ask:

  • What are you looking to have fixed today?
  • Are you in need of an installation or repair?
  • Are you looking for immediate help or to schedule an appointment?

All of the answers our receptionists collect from your caller will be sent to you via text and email. You can use the information collected to easily determine whether a caller is in need of urgent assistance or can wait for a call back at a later time. With this system in place, you can still provide emergency help for your customers, but won’t feel the pressure of having to answer every call for your business in real time. Our virtual receptionist team will always be there to talk to callers on your behalf.

We’ll Work With Your Entire Team

Ring Savvy’s intelligent dispatching system makes it easy for our receptionists to direct calls and messages to specific members of your plumbing company. For example, if you want your assistant manager to handle all overnight weekday calls, we can make that person our first point of contact when an overnight call comes through. This will allow overworked business owners to take some invaluable time off, knowing that their calls will always be managed properly.

Setting up intelligent dispatching with Ring Savvy is simple. When getting you started with our service, one of our account executives will work with you to set up specific protocols for which members of your team should be contacted in particular situations. Once this is finished, we’ll pass the protocols on to our receptionists, and our management staff will make sure they are followed correctly. If you ever want to make adjustments to the way we dispatch your calls, all you’ll need to do is reach out to our support team with a call or email. Making changes on the fly is never an issue.

We Can Help You Connect With New Customers

Providing emergency assistance can be difficult when language barrier issues are slowing things down. If your company has struggled to communicate with Spanish speakers over the phone in the past, you’ll be excited to learn that Ring Savvy is also a bilingual answering service. We always have Spanish speaking receptionists ready to answer any calls you might receive from customers whose preferred spoken language is Spanish.

Our bilingual receptionists have also been trained in performing new customer intakes, and can send any information they collect from callers over to you in a fully translated message. With the help of Ring Savvy, your business can build up a reputation as a company that’s always ready to help Spanish speakers. This will greatly expand your opportunities for new business, and give you a significant edge over competitors.

If you’d like to see our plumbing answering service in action for yourself, contact us now, and we’ll help you get set up with a 7-day free trial. Signing up is as easy as filling out this form or calling us at 631-600-1111.