What Problems Can A Live Virtual Receptionist Solve For Field Service Companies?

Joe GalottiMarch 31st, 2021

If you own a field service business and you’re not currently getting help from a quality phone answering service like Ring Savvy, you’re probably making life a lot harder than it needs to be. Some of the biggest obstacles field service companies face on a daily basis can be solved by investing in live virtual receptionist assistance. 

Businesses that use Ring Savvy always have the support of our 24/7 virtual receptionist team, meaning that anytime a company owner and their staff can’t get to the phone, one of our highly trained receptionists will be there to make sure customers are properly attended to. In this blog post, we’ll offer details on some of the greatest solutions our receptionist team provides for businesses that frequently operate outside of an office space. 

If you work in HVAC, plumbing, construction, landscaping, or any other industry that requires frequent off-site work, make sure to pay close attention.   

Simplify Your Dispatching Process

Once your technicians or field workers get to a job site, you can usually trust them to do the work they do best, and provide an enjoyable experience for your customers. However, actually fielding calls from new leads, and getting the right technician/worker out to a job in a timely fashion can get tricky if you don’t have a live virtual receptionist service like ours to help out.  

Field service companies often end up missing out on new jobs simply because of poor communication with their receptionists, or because they allow customers to reach their voicemail and take too long to follow up with them. At Ring Savvy we simplify things by not only providing everyone of your callers with a live person to speak with, but contacting your business immediately whenever a new lead comes in. 

While the company owner can be our main point of contact for new lead opportunities, they don’t always have to be. Ring Savvy allows businesses to set up an intelligent dispatching system that can run through our virtual receptionist team. Through this system, our receptionists will be able to patch specific technicians/workers from your team into calls with customers and assist with getting them to job sites. 

With your help, we’ll create a customized schedule of on call technicians and contact the on-call tech when they’re needed. Depending on the type of call that comes in, we can follow your protocol to make sure we contact the person in charge of that matter. All you have to do is let us know who to contact. 

Limit The Amount Of Time You Have To Be On The Phone

Another great reason to hire a company like Ring Savvy is so that you don’t have to spend the entire day being your own receptionist. For many business owners, answering phone calls is one of the most stressful parts of their work life. Even those who enjoy engaging in long talks with customers have to admit it can end up being pretty time-consuming and limit the amount of work they’re able to get done. 

When using Ring Savvy, company owners will only have to get on the phone for the really important stuff. Our virtual receptionists can handle the call screening (we’ll keep telemarketers away!), the new customer intake, and the appointment scheduling on your behalf. 

Having this support will be especially valuable for those owners who also work on job sites. When your hands are full with an important task, you’ll never feel obligated to stop what you’re doing and pick up a call. Our receptionist team can field calls on your behalf, and then send you a text and email message later after the call concludes, recapping everything that was covered. You’ll have the ability to monitor new messages right from your smartphone, and know what’s needed of you before you ever get on a call. 

Our phone coverage will also be extremely worthwhile during after hours and weekends. You can actually begin to set limits on the amount of time you work each week, while still seeing your business continue to grow. 

Help Your Company Stand Out From Competitors 

Ring Savvy truly is an elite lead capturing service for growing businesses. But did you know we can also help increase the amount of people that want to work with you? 

If you want your company to stand out from the pack in the digital age, you need to have a strong online reputation. This means having lots of five-star reviews from those who have previously used your business. Of course in order to get glowing praise from former customers, you’ll need to provide them with a pleasant and stress-free customer experience. Offering your new leads and existing customers 24/7 phone support for their issues will go a long way towards providing that experience. When problems arise and customers need to talk, our service will make sure you know right away so you can provide quick resolutions. 

Always being there for your customers and making them feel cared for should also lead to more repeat business and referrals. With today’s online marketing world being as unpredictable as it is, having lots of repeat business and referrals will be extremely important, and make it easier for your company to continue to thrive if it’s struggling through a low-performing ad campaign.    

Ring Savvy’s advanced receptionist services can also help make your company more attractive to a wider audience. One feature we provide that will greatly benefit most field service businesses is our 24/7 bilingual phone answering. This feature will allow your company to confidently start advertising to Spanish speaking individuals in your area. When they call in to hire you, we’ll always have Spanish speaking receptionists ready to engage with them on your behalf, and ensure that their onboarding process goes smoothly.  

Ready to see what solutions a live virtual receptionist can provide for your business? Get started with a free 7-day trial of Ring Savvy now by filling out this form or calling us at 631-363-1000.