For those running automotive repair shops, the day starts early, but rarely ever begins easy. As soon as you open, you need to quickly get to work on repairing vehicles that were left overnight in your lot, and helping a line full of people looking to drop cars off. With not a moment to spare, the task of answering incoming calls will often make you want to pull your hair out.
For those tired of stressful mornings, there is a phone answering service that can help. Ring Savvy’s virtual receptionist team has aided countless overwhelmed businesses in better managing their phone lines, and is ready to do the same for yours.
Overflow call handling will allow you to take a breath
We know that auto repair shops experience a lot of pressure to answer calls live, and that sending callers to voicemail often results in potential customers turning to your competitors for help. Ring Savvy will make sure that your callers never reach your voice mailbox, as we not only operate on a 24/7/365 basis, but have a call center that is always fully staffed with trained virtual receptionists. As a Ring Savvy customer, you’ll always have our team at your disposal, and if there is a morning where you are too busy to answer a single call on your own, you can trust our receptionists to answer all of the calls on your behalf. Our receptionists will greet your callers, operate in a polite and professional manner, and ensure that your customers never feel neglected or grow frustrated with your business.
Just imagine having the ability to pick and choose when you want to answer customer calls. Imagine being able to finish a conversation with a customer in your shop, even with a ringing phone in the background. With Ring Savvy it’s all possible!
Even if you already have receptionist help at your garage, overflow call handling from Ring Savvy will still prove to be an incredibly valuable backup resource. When receptionists are forced to constantly multitask—for example trying to perform intake on a calling customer while running a payment for another customer—mistakes get made, and your company suffers for it. Our virtual receptionists will only focus on one customer at a time, and can always be trusted to do their job right.
Our receptionists go above and beyond
When you turn over a call to one of Ring Savvy’s virtual receptionists, you’re not just getting a trustworthy live voice. All of our receptionists have been carefully trained in taking customer messages, performing new customer intake, and appointment scheduling.
If a customer calls into your shop asking for an update on the car they dropped off, our receptionist can take their message, and send that message to you via text and/or email message. You’ll be able to view the message right from your mobile device, and provide the customer with an update at your next free moment.
When a person calls looking to bring a car in for maintenance or repair, we’ve also got you covered. Our virtual receptionist will be able to help you win over new business, by answering FAQs about your repair shop. When signing up as a Ring Savvy customer, you’ll tell us noteworthy things that our virtual receptionists should know about your business (for example the price of a standard oil change), and we’ll make sure that information is always available to your callers.
Our receptionists will also perform new customer intakes on anyone interested in bringing their car in, so you’ll be able to best prepare for their arrival. We can send you text and/or email messages after the intake is performed, that includes the customer’s personal information, as well as info like the make and model of their vehicle, and their reason for bringing the vehicle in.
Finally, you’ll have the option to let our receptionists book new appointments directly into your work calendar. You’ll let us know which time slots are open for booking and we’ll work diligently within your preferred schedule. At Ring Savvy there is very little we can’t do, and your mornings will be much better because of that.