If you run a commercial/residential door company, you know that the relationship you have with customers usually doesn’t end after an installation. Entrance and loading dock equipment is always failing, and customers expect 24/7 emergency support from your company when it does.
If you and your staff are not currently prepared to answer incoming phone calls 24/7, singing up with Ring Savvy is a must. Our commercial/residential door company answering service is built to thrive in emergency situations, and provide calling customers with assistance in real time at any hour.
Our team will be there to answer calls overnight
Often problems with entrance and loading dock equipment will be identified in the middle of the night or during the early hours of the morning. While some companies can afford to wait till morning to address technical issues, businesses that provide shipping usually can’t. If your business receives a call for repair during hours when you don’t have receptionists working on site, you can trust Ring Savvy to field the call on your behalf. Our call center is always active and fully staffed, and is just as ready to answer an incoming call at 3 a.m. as we are at 3 p.m.
Ring Savvy’s virtual receptionists will always come off as impressive to your calling customers. Having dealt with hundreds, and in some cases thousands of customer calls before, there is truly nothing that will baffle our receptionists. They will always know just what to say to calm down distressed customers, and keep things moving towards a quick solution.
Providing a live voice when urgent repair situations develop will mean everything to your customers. Imagine how panicked a shipping company will be if their door breaks down early in the morning, and when they call for help, they get sent to your voicemail. Using Ring Savvy means always have a trained professional ready to speak with customers, and never leaving them in the dark during their time of need.
How we alert you of emergency situations
When entrance and loading dock equipment breaks down, there is not a minute to waste, and our virtual receptionist team will always work fast to get a member of your staff on the phone fast. Once our receptionist identifies that a phone call is of the emergency nature, they will put the customer on hold, and attempt to contact a member of your team. Who they try to contact is entirely up to you, and your main point of contact can be different depending on the time of day or type of repair needed. Once we get your designated point of contact on the phone, we’ll let them know who is calling and what type of repair they need, before giving them the option to have the customer’s call transferred over to their line.
Being able to provide customers with real time support at any hour of the day can truly be a game changer for your business. If you help a customer resolve an emergency situation with no or minimal delay to their work day or night, you can expect them to be incredibly grateful. Providing this level of elite 24/7 customer service should lead to plenty of repeat business and new referrals for your company. Ring Savvy will make sure you’re never closing any doors for new financial opportunity.