When temperatures reach freezing conditions, the calls will always start pouring in for heating/oil companies. A lot of people will either have a home or office space that’s not properly prepared for brutal winter weather, or have older heating equipment that has malfunctioned. In either case, those people will be looking for immediate assistance from a heating/oil provider, and your company needs to be ready to answer their calls.
The best way to ensure your business has the ability to help as many people as possible this winter, and doesn’t give potential customers the cold shoulder, is to use a widely trusted phone answering service like Ring Savvy. We’ll always be there to offer your customers exceptional support, and help your company take advantage of busy seasons.
Our receptionist team is always on call
Ever wake up in the morning and already feel like your business is way behind? It’s certainly not a great feeling to get to the office and learn that your company has several missed calls from the early hours of the morning. Sure you can go to call the person back, but in many cases that potential customer has already moved on to calling other heating/oil providers for help.
When using Ring Savvy’s heating/oil company answering service, those frantic mornings will be a thing of the past. Our virtual receptionist team operates on a 24/7 basis, is always fully staffed and ready to answer incoming calls. No matter when a caller reaches out to your business, we’ll be there to provide them with live support. We’ll be there to let them know that they have reached a place where they can get immediate heating support, and begin the process of turning them into a customer.
Live call transferring can make all the difference
Your best chance at winning over customers in need of immediate heating repairs or installations, is getting on the phone with them right away. Ring Savvy knows this, which is why we offer live call transferring to all heating/oil business.
When signing up with Ring Savvy, you’ll let us know who from your staff to contact when a new potential customer calls in, and our highly trained receptionists will take care of the rest. Our receptionist will briefly place the customer on hold, and give the designated direct line of your choosing a call. They’ll let your contact know who is calling and their reason for calling, and give them the option to have the customer’s call transferred over to their line. Ring Savvy also provides intelligent call dispatching, so if you’d like certain members of your team to be a designated contact during certain days or times, we’ll have no problem accommodating.
The end result of live call transferring will be your business getting to talk with customers in real time, and getting a head start on addressing their urgent issues. Imagine how much more satisfying it will be for a distressed customer to be able to book and appointment to get help, rather than just leaving a voicemail and hoping they hear back soon. In many cases, providing immediate support over the phone will be the difference between getting and not getting a new customer’s business. Ring Savvy’s exceptional lead capturing team will make sure your new opportunities never become competitor’s new opportunities.