Dogs and cats never seem to stay clean for too long, which is why if you open a Pet Groomer’s shop, you’re likely to become one of the busiest spots in town. In order to effectively handle all of your grooming company’s incoming calls and new appointment requests, you’ll want to invest in a little help from Ring Savvy’s virtual receptionist team. Our 24/7 service will make sure your business is always able to capture the new customer over the phone, and never becomes overwhelmed by sloppy scheduling.
Ring Savvy can book appointments on your behalf
We know a large portion of a pet grooming shop’s incoming calls will be from people looking to book an appointment for their dog or cat to be groomed, bathed, or trimmed. That’s why pet groomers should only consider investing in a phone answering service that actually trains its receptionists in appointment scheduling. If you fail to do this, you’re going to leave a large portion of your incoming callers frustrated and will likely send them looking elsewhere for their pet grooming needs.
Appointment scheduling is an optional feature at Ring Savvy, but one that all pet grooming companies will want to take advantage of. With this feature turned on, our highly trained virtual receptionists will be given the ability to book appointments directly into your work calendar. Our receptionists have booked hundreds, and in some cases thousands of new appointments before, and can be trusted to always be accurate when entering in new appointment information. Their efforts will save your from having to spend hours on the phone calling back customers and booking appointments yourself.
Ring Savvy utilizes a third party software, that can integrate with whatever calendaring software your business is currently using, while keeping your other calendar appointments completely confidential. Our receptionists will only book new appointments in time slots that you predetermine to be available, and will always send you a text and/or email message when a new appointment has been booked.
Personalized phone answering for your business
For those worried that using virtual receptionists may make their grooming shop come off as a bit impersonal, you should know that Ring Savvy’s service is 100% customizable. Once you begin using Ring Savvy, you’ll get the chance to personalize the way we greet your customers, the way we go about transferring over certain calls to you and your staff, and the new customer intake questions we ask your potential customers.
Our receptionists will also be able to answer any frequently asked questions your business receives. For example, we’ll be able to inform customers on how long a dog’s bath typically takes or what additional grooming services your shop is able to provide. When beginning your relationship with Ring Savvy, you’ll just need to share with us the answers to some of your business’ top FAQs, and we’ll make sure our receptionists always have that information on hand and ready to share.
With our team taking over a large portion of your call handling and new customer intake responsibilities, you’ll have more to devote to running your business and giving the animals you groom the top quality care they deserve.