While plumbers aren’t typically thought of as emergency workers, they often need to have an emergency mentality when dealing with customer issues. Problems with toilets, sinks and showers are just not something people can wait on, and because of this, calls for plumbing assistance can literally come at anytime. If a customer reaches out to your company’s phone lines, and you fail to provide a live answer, your chances of getting that person’s business will go right down the drain.
Make sure your plumbing business is always ready to help customers in need, by utilizing Ring Savvy’s 24/7 phone answering service. We’ll give you the greatest possible chance to capture new leads.
Give customers in crisis immediate assistance
When signing up with Ring Savvy, you’re guaranteeing that all of your business’ incoming calls will be answered by a live person. Our call center remains active and fully staffed at all times, and does not miss a single incoming call from any of the companies we serve. Our plumber’s answering service will prove to be extremely valuable to your business, as providing a live answer on that first phone call means everything to your customers.
Sending new callers to your voicemail will signal to them that your company doesn’t care about their needs or simply doesn’t have time to help, and will usually result in potential customers turning to your competitors for more immediate assistance. Getting to speak with one of our highly trained virtual receptionists will make a much better impression on prospective customers, as they will be able to answer any FAQs the customer might have, and let them know that help is on the way.
Intelligent call dispatching will help your team get to work
When a new customer opportunity arises, our number one goal will be to get a member of your staff in on the call. You can let us know who our first point of contact should be when a new customer calls in, and we’ll briefly put the customer on hold and attempt to reach that individual. You can decide to have different people serve as the main contact for different days of the week or different plumbing issues. Our receptionist staff will always be able to figure out the right point of contact, and will give that person the option to have the customer’s call transferred over to their line. This is of course a best case scenario, as the customer will be able to immediately get their questions answered by a member of your staff and setup a time to have their plumbing issue addressed.
If our virtual receptionist tries but fails to get in contact with anyone from your company, your chances at capturing the new customer will not dramatically decrease. We’ll take the caller through the new customer intake process, collecting information about their plumbing issue through customized questions of your choosing. All the information we gather will be sent you and your staff’s mobile devices via text and/or email message. Once you see that an urgent request has come in, you can have someone immediately call the customer back. During your call back, customers are likely to be more agreeable and understanding, having already spoken with a live representative of your company.
It shouldn’t take long for you to see the powerful impact our plumber’s answering service has on your business. Plumbing customers will always require immediate assistance, and we’ll always be there to help your business win their trust.