As a real estate agent or property manager, some of the most important work you’ll do will be outside of normal business hours. Since most of your customers will be at their jobs from 9 a.m. to 5 p.m. during weekdays, after hours and weekends will typically end up being prime customer service hours. People will always be calling you with questions, and looking to take swift action when new exciting opportunities arise. Not to mention a lot of open house events take place on the weekend, so being ready to answer phone calls 24/7 is a must.
In order to effectively balance working for multiple customers at the same time, and maintain some semblance of a social life, you’ll want to turn to Ring Savvy for additional phone answering support. Our call center remains fully staffed during after hours and weekends, and allows real estate agents and property managers to provide their customers with the 24/7 support without the pressure of having to answer every incoming call themselves.
We’ll keep you in the loop while out of office
When using Ring Savvy, real estate agents and property managers don’t have to stress about leaving the office at 5 p.m. every day. Our virtual receptionist team will still be available to answer calls after hours, and your ability to serve customers won’t be at all restricted when you’re away from your desk phone.
Let’s say one of your current customers calls into your office around dinnertime. Since you are no longer at the office, the call will be picked up by one of our highly trained virtual receptionists. Our receptionist will greet the caller and let them know the business they have reached, before moving on to asking how they can be of assistance. Once our receptionist takes note of who is calling and there reasons for calling, they will move on to reaching out to a designated direct line of your choosing.
Ring Savvy is able to perform intelligent dispatching, so if your office has dedicated maintenance teams for dealing with specific problems, or prefers different agents to be on call during after hours and weekends, it’s never an issue. Our receptionist will be able to intelligently discern which type of matter requires the correct individual’s attention, and transfer the call to that person immediately. If you’d like to handle all after hours and weekend calls yourself, we can always make you the first point of contact. In any case, your customers will be able to talk with a representative of your company in real time, and will feel that their needs are being fully addressed.
What happens if I can’t get to the phone?
If our Ring Savvy receptionist is unable to get in touch with a member of your company, you don’t need to worry. Our receptionists have been extensively trained on proper message taking, and will be able to provide you with accurate and detailed messages from your customers. Those message will be sent to you via text and/or email, allowing you to keep track of incoming messages right from your mobile device. It really is that simple.
What if a new lead calls in after hours?
At Ring Savvy, we take pride in our receptionists’ exceptional lead capturing abilities. When a person calls into your business for the first time, and you can’t be reached, our receptionist will have no issue accommodating your new prospect. Using information provided by you, they will be able to answer any FAQs prospective customers might have about your company. Ring Savvy receptionists are also well schooled in performing the new customer intake process. Our receptionist will take your caller through a series of information gathering questions (which can be personalized to your liking), and send the info the collect to your mobile device in message form once the call concludes. In just about any scenario, Ring Savvy’s team will be able to make your customers feel at home, and allow you to actually enjoy your time away from the office.